Posts Tagged ‘Business’

4 Lead Generation Tips for Increasing Franchise Sales

By Elizabeth Hansen, December 14, 2010

How do you find the right prospects for your franchise opportunity? Without broker fees? And in this tough economic climate?

Our own John Nelson, Marketing Strategist, just published this article in Sales Force Branding. Read on:

You want someone with a suitable profile and adequate liquid assets. Here are four steps to successfully find good prospects for your franchise opportunities. These tips also work for other lead-generation situations.

  1. Understand your prospect – This is a critical first step, despite the costs of research and fact-finding. And it’s too often overlooked. Many owners and executives believe they already “know” their ideal candidate, but data tells the truth and fills in the details. Look at demographic, psychographic, lifestyle, and online and offline behavior to create an accurate, comprehensive view of your prospect. The more you know about your prospect upfront, the more likely you are to make a sale – and save time, money and resources along the way.
  2. Create a nonlinear strategy – Gone are the days of the classic sales funnel. Now you use multiple channels and data points to track your prospect. To be competitive in today’s franchise market, leverage insight by listening, data collecting and monitoring your prospect’s behavior. Pay attention to your prospect and build data driven strategy across appropriate marketing channels. Build a strong relationship from initial contact to engagement to conversion.
  3. Connect and stay connected –Use your research to determine the marketing channels where your prospects hang out, and then be there. I recommend strategies that involve web, email, direct mail, mobile, social media and calls centers because these are tactics that can be easily monitored for ROI. In addition to the channels you need to create a dynamic conversation that anticipates their needs and engages them through their decision making process. This will make your prospect gain confidence in you and your company and allow you to be prepared for any questions that may arise. Ultimately, these actions drive connectivity to you and dramatically impact your prospect’s buying decisions.
  4. Leverage your information – Continually monitor, track and respond to the data collected through your marketing efforts. Develop a program that tags, tracks and reports on the effectiveness of each campaign across all channels. Monitoring your campaigns gives you real-time insights on how to adjust strategies to optimize your marketing dollars and drive a higher ROI.

What’s worked for you? Do you have a successful franchise-locating story? Any tips to share on finding viable franchisees for your operation? We’d love the hear about it.

About John: He’s a Marketing Strategist for the Flint Group, which has helped franchises in many sectors grow and profit for 35+ years. Prior to his current role, he was Director of Marketing for The Alternative Board®, a Denver based business coaching franchise. Flint Group is also a proud member of the International Franchise Association. Follow John on Twitter or Join John on LinkedIn.

Work passionately. Play seriously.

By Angie Laxdal, June 17, 2010

Some define play as the opposite of work. The Flint Group says otherwise.

Play_in_the_balls

When work excites and inspires you, it’s play. SimmonsFlint shared some playfulness on May 20 at our annual client party. Our theme this year: baseball. We became The Sparks, the newest baseball team in Grand Forks.

Nice lineup, eh? (Notice our catcher?)

Nice lineup, eh? (Notice our catcher?)

The evening included a batting cage, live music, a client Hall of Fame and traditional baseball fare – chili dogs, popcorn, nachos with cheese and beer (but, unlike a baseball game, it wasn’t flat). Best of all – we got to play outside of work and share a great evening in celebration of our clients.

Manager Susan Mickelson keeps her eye on the ball (as usual).

Manager Susan Mickelson keeps her eye on the ball (as usual).

Clearly, we work passionately and play seriously. We play with messaging and strategy, traditional and social media, words and design.
Play is proven to work.
Some insights from Leo Babauta at ZenHabits.com:
When work feels like play, we can accomplish so much more:
+ Unleash creativity for higher productivity levels
Creativity is essential. And not just in the world of marketing, but in any career. The ability to think differently can solve myriad issues in the workplace. Play encourages us to open our minds to new ideas.
+ Revitalize the mind and spirit to regain focus
Does sitting at a desk all day long ever get to you? Running away for two minutes to get an icy cold beverage can do wonders for our mental clarity. So can play. Shutting off the computer (and your mobile) and playing at night gets us recharged and revved for a brand new day. Tomorrow, bring it.
+ Eliminate stress and worry for a fresh outlook
Of course there’s stress in any job. Finding a playful way to relieve built-up stress is not only healthy; it’s fun. Doing something that takes little thought can help you recharge and solve problems.
+ Attract and keep talented employees
Talented employees are not only drawn to fun companies; they stick around longer. Companies who not only work together, but play together, make cohesive teams.
Long ago, Plato said: “You can discover more about a person in an hour of play than in a year of conversation.” He had a point.
+ Sweep out mental cobwebs and sharpen our thinking
Suffering from jumbled thoughts, hazy memories and anything-but-eloquent speech? Feel like you’ve drunk more than your share of work? Take time to relax and rejuvenate. Your brain will thank you by working smoother and clearer.
+ Discover what brings the most joy
In other words, play helps you find your passion.

The main reason we do the work we do is because we’re passionate about it.
We realize how important all of these things – peak creativity, focus, problem solving, mental clarity and passion – add up.

You’re always welcome to play in our world. It’s bound to be a good time.

Playground_Jungle_gym

How’s your (client-agency) marriage?

By Chris Hagen, May 25, 2010

This year Bill and I will celebrate our 32nd wedding anniversary.  It was a big year for weddings among our friends and family, but not all of these marriages survived. So every time I hear of the relationship between a communications firm and a client referred to as a marriage, I have to agree. There are great days, good days and bad days in a marriage. But the relationships that endure are those built on mutual trust and respect.

That was a point in a discussion that I had yesterday with Roger Reierson, Flint Group CEO and fearless leader. He had handed me an article printed in the Canadian newspaper The Globe and Mail that he had kept entitled “In praise of older relationships” by business columnist Simon Houpt. Houpt’s article was in reaction to the news that Chevrolet had dropped Detroit-based Campbell-Ewald as its ad agency after a 90-year relationship. Frankly, long term relationships of that magnitude are rare in our industry, but at the Flint Group we feel blessed that we have bucked those industry averages. Many clients have been with us for more than a decade and several go back to our beginnings in the 1940s.

Houpt interviewed multiple clients and agencies for his article. Like several agency heads he talked to, we’ve lost clients that focused on the next hot agency (he called them the shiny new object) or because we didn’t give them “what they want” without questioning the positioning, the strategy or the impact on the brand. But inevitably their new relationships seem to fail as well.

The article and our discussions internally focus on the same truth, that the best creative work – and the best results – come out of deep, earned trust between an agency and the client. That kind of partnership is about working together, day in and day out. Much like a marriage. Don’t you agree?

Joel Kotkin ~ an interview with Charlie Rose

By Dave Roby, May 19, 2010

Acclaimed interviewer and broadcast journalist Charlie Rose engages America’s best thinkers, writers, politicians, athletes, entertainers, business leaders, scientists and other newsmakers in one-on-one interviews and roundtable discussions.

Mr. Joel Kotkin

joel-kotkin - 65 percentAn internationally-recognized authority on global, economic, political and social trends, Joel Kotkin is the author of a new book, THE NEXT HUNDRED MILLION: America in 2050, published in February by The Penguin Press. The book explores how the nation will evolve in the next four decades. It has received rave reviews from The New York Times, Wall Street Journal, the Globe and Mail, and National Public Radio.

Mr. Kotkin is Distinguished Presidential Fellow in Urban Futures at Chapman University in Orange, California and an Adjunct Fellow with the Legatum Institute based in London, UK. A highly respected speaker and futurist, he consults for many leading economic development organizations, private companies, regions and cities. Joel is also a Senior Fellow with the Center for an Urban Future in New York City; and a Senior Consultant with the Praxis Strategy Group in Fargo, North Dakota.

The Charlie Rose Interview

Praxis Strategy Group is a partner with the Flint Group of Companies

Proper Creative Care and Feeding: Special Features

By Phil Hunt, May 12, 2010

In yesterday’s post about the proper care and feeding of your creative team, I linked to a TED talk from Simon Sinek, who is the author of Start with Why. I stumbled across the video in my Twitter feed, and thought it was relevant to what I was writing. It’s a fantastic presentation. If you haven’t seen it yet, it’s a great way to spend fifteen minutes of downtime.

Understanding why you do what you do is essential food for great ideas. I thought I’d share it once again, just in case you missed it the link in the last post. Watch the video, and share whatever thoughts you have in the comments.

WestmorelandFlint folks attend Duluth Days at the Capitol

By Andy Reierson, March 8, 2010

Last week marked the 13th annual trip to the Capitol for the Duluth Days. The event is an opportunity for citizens and businesses from northeastern Minnesota to join their colleagues, friends and representatives in lobbying on behalf of projects that could have an enormous impact on our region.

Why is this important? Well, if you read the news at all, you are well aware the 483832047_dd9d46a5bdstate is facing challenging times and balancing the budget means many cuts and compromises between legislators. As citizens, showing up to the Capitol to discuss projects that are important to invigorating Duluth’s economy brings a breath of fresh air to legislators who are used to seeing professional lobbyists on a regular basis. It also shows them that we care; we care about their decisions, we care about our state, and we care about our community.

As a local business, this is a great opportunity to show our support for clients, friends and the community. Do you think the business community in Duluth is as involved in efforts like this as they should be? In what other ways should they offer support?

Photo by FaceMePLS

Tips on public relations: pitching to journalists

By admin, February 8, 2010

Think it’s impossible to get a reporter’s attention? Think again. As newsrooms are increasingly overworked and understaffed, public relations professionals, businesses and organizations may actually have more opportunities to successfully pitch their stories. At the same time, getting the attention of very busy journalists requires that you do your homework, take a strategic approach and work hard to give them good stories. There is more to it than simply sending out a news release and crossing your fingers (although we do still cross our fingers!).

From flack to friend

photo by jgodfrey13 on Flickr

photo by jgodfrey13 on Flickr

In this day and age of so much information—much of it unsourced—reliability is a major concern. Far from being the stereotypical flack of bygone days—the one who showed up with a story idea and bottle of liquor—PR professionals are increasingly viewed by time-pressured reporters and editors as valuable resources who can help them do their jobs.

According to a recent survey, most journalists turn to public relations professionals for assistance in their primary research. Editors and reporters surveyed said they depend on PR professionals for “interviews and access to sources and experts” (44%), “answers to questions and targeted information” (23%), and “perspective, information in context, and background information” (17%). Clearly, PR professionals have an increasingly valuable role to play when it comes to getting media attention and maintaining media relations.

Think before you pitch

The principles of good media relations haven’t changed: build relationships and connect with the right reporter on the right topic with the right information. Don’t waste their time—hone your message before making contact. Do your homework to ensure:

  • the topic is relevant (of interest to the reporters you have selected)
  • the story idea is sound (demonstrate why their readers/listeners/viewers would want to know this information)
  • the background information you provide them is useful and accurate (anything that helps them write the story and makes their jobs easier)

Use all the tools to make it easy for busy reporters

The avenues to communicate with reporters increase every year. Just think—not too far in the past we sent all our news releases via a fax machine. Now, it’s best to send your news via email, the delivery mode preferred by most reporters. If they’re interested, they’ll want to find out more and they’ll use the Internet to do it. A new survey revealed “89% said they turn to blogs for story research, 65% to social media sites such as Facebook and LinkedIn, and 52% to microblogging sites (think Twitter), and 61% use Wikipedia.”

This means you need to go one step further before sending your initial news release via email, making sure you post the news in your company’s online newsroom, send it through a wire service and post it on other sites that allow free postings (www.i-newswire.com). This tiered approach will give you multiple connection points with the journalist. Then follow up to find out if they got your information and if there is anything more you can do to help.

Listen to them, they’ll listen to you

Bottom line: find the people who fit the pitch, determine how that reporter wants to get information, then make it easy for them to get what they need. Everything from the content to the delivery to the follow-up should be customized to that reporter. Build relationships with reporters. Be a part of their world, be where they are and know what they read. Don’t expect them to want to listen to you if you aren’t listening to them.

Doing your best work where you are

By Jodi Duncan, January 19, 2010

Over the holidays, my brother and I fell into a serious discussion about the challenges of people management. He works in the auto auction business, which is a pretty far stretch from the agency world, but he has many of the same challenges, especially when it comes to staff.

He was particularly frustrated by some employees that left work early in the afternoon to go to a bar/restaurant, leaving work undone and customers without service. “Why don’t people feel accountable?” he asked.

I guess I’m not sure.

bethepersonI’m excited to come to the office every day and face whatever challenges are in front of me. I love to work. I’m excited about the company I work for. I appreciate the nuances of each client and each day.  I wish everyone could feel like that, but I understand that some don’t.

Many times, the solution boils down to better communication and better attitudes. Management can communicate better by keeping everyone informed on critical issues, delivering frequent team updates, conducting open-forum activities, etc.

Better attitudes? Well, that’s entirely up to the individual.

I had the privilege of working five years at a business software company with Doug Burgum, a talented businessman and successful leader in his industry. At the first company meeting I attended, he said something like this: If you don’t like it here, leave. If you spend most of your day complaining about your job, find something else to do.

He frequently talked about this, and the point was, only you can do something about your work situation if it’s not what you want. That’s the ultimate in accountability, isn’t it?

He wasn’t trying to be trite or mean or even accusatory. The philosophy is simple. If you can’t do your best work here, find a place where you can. I think this is a powerful message, but people never really see it in themselves.

At Flint, we have posters throughout our office that say “Be the person you want to work with.” Most of us think a little differently: everyone else should work like me.

We form teams with different personalities and talents. We have to keep that in mind as we look around at the people we work with. Different people, naturally, work differently.

  • Maybe someone you find difficult to work with will bring a fresh perspective to a problem.
  • Maybe the person who barely speaks in a group setting has brilliant ideas if you let him or her write them down on paper first.

If you’re open to other points of view, if you try to help instead of criticize, and if you try being the person you want to work with, others might follow your example. Even if your job isn’t your passion, you can still make the most of it by having a good attitude, and being grateful to have a job in such a tough economic climate.

4 things to consider when issuing an RFP

By April Steffan, December 9, 2009
want

photo by jaygooby on Flickr

RFPs (Request for Proposals) are a funny thing. From the agency perspective, it’s very exciting to get one. With it comes an opportunity to work in a new industry, with new people and marketing challenges. However, responding to an RFP is a big undertaking that utilizes many agency resources. It’s an investment. So before jumping in, we need to make a choice – either commit whole-heartedly or don’t respond at all.

From the client perspective, here are four considerations to make when preparing your RFP:

  1. The Fit. Agencies start by determining if the RFP is a good fit for their business. Provide some background on your company. Direct us to where we can learn more about you. At Flint, we like to understand how you do business, so we can determine if it would be possible to have an open, honest and mutually respectful relationship with you.
  2. The Goal. Be clear about what you hope to accomplish with an agency relationship. It won’t help you to get a general capabilities overview from each agency that responds. We want to know your goals and objectives – so we can be sure to tell you about which capabilities are most appropriate for reaching those goals.
  3. The Proposal. If you don’t want lengthy proposals, be specific about the scope of work. However, if you are looking for a good read, let us describe all of our capabilities. Also, it’s fine to ask us to demonstrate an understanding of your business or industry. However, don’t ask agencies to include new recommendations, strategies or tactics in the proposal.
  4. The Pitch. Give us an agenda outlining what you expect our presentation to include. Would you simply like to see a person presenting the information in our proposal, enabling you to attach faces to names? Or are you looking for more? Be careful about asking agencies to make recommendations for new strategies or tactics. You’ll get some flashy creative or ideas with a WOW factor. However, these pretty pictures will likely be missing sound strategy.

An RFP is an investment for you as well. If it’s clear, complete and concise, the responses you get will have better information. You’ll be better equipped to weigh your options – and you’ll find a partner who can deliver exactly what you need.

Do you have any tips for preparing a good RFP? How about suggestions for responding to RFPs? I look forward to hearing your suggestions!

A Communications Lesson from Mr. Rogers

By Roger Reierson, October 20, 2009

“People do not want to hear about simple things, they want to hear about great things–simply told.”

- Mr. Rogers

bwsweep

One of my most admired philosophers was Mr. Rogers (I must admit the name attracted me). He came across as a simple man, but his life lessons were full of great insight. The quote above is one of my favorites. It certainly defines the job of communications professionals and the role performed daily by many of my colleagues in the Flint Group.

It is important to start with comprehensive, accurate information and an in-depth understanding of your audience in order to properly develop your story. Of course integrity in the message is paramount, but the bigger the message, told in an easy to understand manner, the more impact it will bring to your brand.

Sounds simple right? Then why do so many companies fail?

(Photo from Wikipedia)